Privacy Policy
At MyShopBay, we respect your privacy and are committed to protecting your personal information.
This policy explains how we collect, use, and protect your data when you visit or make a purchase from our store.
Information We Collect
When you place an order or create an account, we may collect:
- Your name, email address, phone number, and shipping/billing address
- Payment details (processed securely through trusted gateways like Payoneer or others)
- Basic usage data such as pages visited and time spent on our site (for improving user experience)
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send you order updates, confirmations, or support messages
- Improve our products and customer service
- Share occasional offers or promotions (only if you have opted in)
Data Protection
We keep your personal data secure and confidential.
Your information is never shared, sold, or rented to third parties.
All payments are processed through secure and encrypted systems to ensure your safety.
Your Rights
You have the right to:
- Request access to the data we hold about you
- Update or correct your information
- Request deletion of your personal data (where legally applicable)
Refund & Return Policy
At MyShopBay, customer satisfaction is our top priority.
If you are not completely happy with your purchase, you can return or exchange your item within 7 days of delivery.
Return Policy
- Returns are accepted within 7 days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging.
- You must include the receipt or proof of purchase.
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
Refunds
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Shipping or delivery charges are non-refundable.
- If you received a defective or wrong item, we will replace it or issue a full refund — including shipping cost.
Non-returnable Items
Please note that the following items cannot be returned:
- Opened or used products
- Discounted or clearance items
- Personal care products (for hygiene reasons)
📞 Need Help?
For return, refund assistance or If you have any questions about how we handle your personal information, please contact us at:
info@myshopbay.com
We’ll be happy to assist you.