Customer Satisfaction
At MyShopBay, customer satisfaction is our top priority. If you are not completely happy with your purchase, you can return or exchange your item within 7 days of delivery.
Return Policy
- Returns are accepted within 7 days from the date of delivery.
- The product must be unused, undamaged, and in its original packaging.
- You must include the receipt or proof of purchase.
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
Refunds
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Shipping or delivery charges are non-refundable.
- If you received a defective or wrong item, we will replace it or issue a full refund including shipping cost.
Non-returnable Items
Please note that the following items cannot be returned:
- Used products
- Personal care products (for hygiene reasons)
CONTACT US
support@myshopbay.com